Spurred by technology and the upheaval of the last two years, digital transformation is powering revolutionary changes in the way Federal employees deliver services to citizens every day.
The pandemic has moved the needle on remote work. Both the workplace and the workforce are changing, moving into a future that will be supported more and more by technology. The introduction of artificial intelligence and chatbots, tech tools to enhance customer and citizen experience, and accelerated legacy modernization have contributed to government services that are hyperconnected to citizens.
Join us as government and industry thought leaders discuss how the workforce has shifted through digital transformation.
Learning objectives:
Panelist
Melvin Brown, Deputy Chief Information Officer, Office of Personnel Management
Sam Navarro, Director of Customer Services, TTS, Centers of Excellence, GSA
Melissa Walker, Chief of the Integration and Transformation Division, US Army, Human Capital Directorate of Army Futures Command,
Moderator
Jory Heckman, Reporter, Federal News Network