Description

The Federal government is stepping up to more effectively deliver American citizens superlative services that they deserve. From the far-reaching Executive Order on Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government to the President’s Management Agenda’s priority 2, Delivering Excellent, Equitable, and Secure Federal Services and Customer Experience, the government is zeroing in on its citizens.

Join AFFIRM as government thought leaders discuss their paths to modernizing the government’s approach to delivering services that meet the public’s expectations.

This event is on the record. There are 1 CEU available for this program. 

Learning Objectives

• Learn methods to deliver customer satisfaction through digital, omnichannel approaches.
• Discuss techniques to improve citizen experience with the government while reducing costs for the government.
• Delineate government technology initiatives that are helping to streamline and improve digital services to deliver a better customer experience to the American people.
• Explore how public-facing information, benefits, services, and programs can be modernized to enhance security and ease the paperwork burden on citizens and the federal workforce alike.

Speakers
Noreen M. Hecmanczuk, Digital Experience Advisor to the Federal CIO, Office of Management and Budget

Ken Corbin, Chief Taxpayer Experience Officer, Internal Revenue Services

Dr. Janae Lockett-Reynolds, Associate Director for Human Systems Integration, DHS Science & Technology

Colt Whittall, Chief Experience Officer, U.S. Air Force

Moderator
Martha Dorris, Founder, Dorris Consulting