** Postponed ** After Hours: Beyond Forms & Frustration: Building Hyper-Personalized Government Experiences
** Postponed ** After Hours: Beyond Forms & Frustration: Building Hyper-Personalized Government Experiences
Thursday, May 2, 2024 (5:00 PM - 8:00 PM) (EDT)
Description
Imagine government services that feel as smooth as your favorite online shopping experience – simple to use and predictive of your needs. By focusing on customer experience (CX), agencies are moving closer to that vision. Join us for a dynamic panel discussion exploring the potential of hyper-personalization to transform government-constituent interactions.
Learning Objectives:
- Explore real-world examples of successful CX initiatives that demonstrate how agencies are improving interaction models.
- Understand where CX leaders are headed regarding hyper-personalization and what it will take to get there.
- Gain insights into the future of government-constituent engagement: Learn about successful approaches for active participation, feedback loops, and collaborative decision-making.
- Discuss how technologies like AI and advanced data analytics aid in tailoring government services to individual needs.
5:00 - 5:30 PM | Doors Open and Bar Service Open
5:30 - 6:15 PM | Welcome & Fireside Chat
Panelists
More speakers coming soon!
Moderator
Martha Dorris, Founder and Chief Executive Officer, Dorris Consulting International
6:15 - 8:00 PM | Networking & Social Hour (light refreshments)
Sponsors
Hosting Sponsor
1000 N Glebe Rd
Arlington, VA 22201 United States
Metro Station: Ballston-MU station
Parking: Available in the building garage level P3
Guide to CGI Innovation Building, parking information, and walking directions.