Description

Imagine government services that feel as smooth as your favorite online shopping experience – simple to use and predictive of your needs. By focusing on customer experience (CX), agencies are moving closer to that vision. Join us for a dynamic panel discussion exploring the potential of hyper-personalization to transform government-constituent interactions.

Learning Objectives:

• Explore real-world examples of successful CX initiatives that demonstrate how agencies are improving interaction models.
• Understand where CX leaders are headed regarding hyper-personalization and what it will take to get there.
• Gain insights into the future of government-constituent engagement: Learn about successful approaches for active participation, feedback loops, and collaborative decision-making.
• Discuss how technologies like AI and advanced data analytics aid in tailoring government services to individual needs.

5:00 - 5:30 PM  |  Doors Open and Bar Service Open

5:30 - 6:15 PM  |  Welcome & Fireside Chat

Panelists

More speakers coming soon!

Moderator

Martha Dorris, Founder and Chief Executive Officer, Dorris Consulting International

6:15 - 8:00 PM  |  Networking & Social Hour (light refreshments)